Product Analyst, Core Accounts & Payments

The Bank of London is investing in its payments capability, expanding scheme coverage including direct CHAPS participation, and delivering a steady programme of improvements to how payments are originated, processed and reconciled.

This role sits inside one engineering squad delivering that work, and owns the thing that most often determines whether delivery goes well: the quality and clarity of what reaches the engineers. Working to an agreed roadmap and priority order, you will take regulatory, scheme and client requirements, often ambiguous and often conflicting, and turn them into user stories a squad can build from without coming back for clarification.

You'll run the squad's agile ceremonies, keep the backlog honest, and be the person Payment Operations, Compliance and Client Services come to with questions. It's a role that builds real depth in UK payments, from scheme mechanics through to certification and live operation.

Requirements and stories

  • Elicit and challenge requirements from Compliance, Payment Operations, Client Services and scheme documentation
  • Write epics and user stories with explicit, testable acceptance criteria
  • Decompose cross-cutting requirements such as screening sequencing, payment status handling, field mapping and reject flows into squad-sized increments
  • Keep Jira accurate as the single source of delivery truth, and Confluence current on decisions and rationale

Squad delivery

  • Run refinement, sprint planning, review and retrospective
  • Own story-level scope and sprint composition within the agreed priority order
  • Work with the engineering lead on dependencies, sequencing and WIP
  • Triage defects and make the day-to-day calls that keep the squad moving
  • Track throughput and surface delivery risk early, with a proposed course of action attached

Stakeholders and validation

  • Be the squad's first point of contact for business stakeholders
  • Represent the squad in cross-workstream forums and resolve interface questions with other squads directly
  • Define and support UAT, including scheme certification testing, and validate delivered behaviour against scheme rules and internal controls

‍Job Requirements:

‍We care more about payments depth and precision of thought than about job titles you have held. If you have been a business analyst, product owner, payment operations analyst, implementation manager or payments consultant and the below describes you, please apply.

Essential

  • Working knowledge of Payment schemes (FPS, BACS, CHAPS, International payment) including message flows, cut-offs, reject codes and exception handling
  • Evidence you can specify requirements that engineers build from without rework
  • Comfortable with APIs and payloads: can read a JSON request, understand a schema, and specify an integration requirement unaided
  • Experience in a squad-based or sprint-based delivery environment
  • Jira and Confluence as working tools, not reporting surfaces
  • Able to hold your own with Compliance and Operations, asking the second and third question rather than just recording the first answer

Desirable

  • ISO 20022 / SWIFT message standards, particularly CHAPS or cross-border flows
  • Scheme onboarding, certification or participant testing experience
  • Confirmation of Payee, sanctions or transaction screening
  • Safeguarding, CASS or agency banking exposure
  • SQL or log querying (Snowflake, Datadog) for self-service investigation

Success in the first six months

  • A groomed backlog two to three sprints deep, with predictable squad throughput
  • Payments improvement roadmap items for the period delivered to plan, with committed epics closed inside their agreed sprint windows and any slippage flagged at least one sprint ahead
  • CHAPS direct participation requirements decomposed into epics and stories, acceptance criteria agreed with Compliance and Payment Operations, and certification test cases drafted ahead of the scheme testing window
  • Requirements reaching engineers buildable, without needing to be reworked
  • Business stakeholders routing questions to you rather than escalating
  • No delivery surprises, with risks arriving with lead time rather than at sprint review

Benefits

  • Competitive salary package
  • 25 days annual leave plus Bank Holidays
  • Holiday allowance that increases with length of service
  • Enhanced company pension offering (up to 20% salary sacrifice)
  • Competitive sick pay
  • Life Assurance - 4x annual salary
  • Private Medical Insurance with comprehensive cover for you and your family
  • 24/7 GP service and private prescription ordering
  • Virtual physiotherapy for muscles, bones and joint care
  • Digital counselling and virtual mental health support
  • 24/7 confidential Employee Assistance Programme
  • Digital gym and guided meditation classes
  • Discounted gym memberships
  • Annual eye care test and contribution towards glasses
  • Market leading parental leave
  • Neonatal support
  • Partner support for antenatal appointments
  • KIT days and structured support when returning to work
  • Flexible working (subject to agreement)
  • Fresh daily fruit and snacks
  • Bi-weekly office breakfasts
  • Peer-to-peer recognition programme with monthly value awards
  • Clear goals and performance development framework

‍Diversity

‍Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, disability, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

Apply now