Operations Resilience Manager
Job Responsibilities
- Lead and evolve the Bank’s Operational Resilience capability, including identification of Important Business Services(IBS) and Impact Tolerances, and ensuring end-to-end mapping, scenario testing, and lessons learned are embedded and maintained.
- Within the Bank’s Operational Resilience framework, own the Bank’s BCP, ensuring business continuity plans and incident response procedures are aligned to resilience requirements and regulatory expectations.
- Support with incident and issue management processes, including root cause analysis, regulatory impact assessment, and timely remediation.
- Assess and oversee resilience of critical third parties and key supply chain dependencies, working with Vendor Management/Technology/Procurement, including exit/contingency options.
- Drive continuous improvement in resilience control maturity, identifying vulnerabilities revealed through mapping, incidents, and testing, and translating them into clear remediation plans.
- Collaborate with 2nd line Risk & Compliance and 3rd line Internal Audit to ensure alignment, gap closure, and effective assurance over resilience deliverables.
- Support change and transformation initiatives, ensuring resilience considerations are integrated from the outset.
- Responsible for related regulatory reporting processes and deliverables, e.g. REP018 and the annual Board-approved Operational Resilience Self-Assessment, ensuring accuracy, timeliness, and audit readiness.
- Responsible for oversight and validation of several regulatory reports owned by the Operations teams.
Job Requirements
- Proven leadership experience in operational risk or resilience roles within banking or financial services.
- Strong knowledge of UK regulatory frameworks, including FSCS, PSR, PRA/FCA Operational Resilience policies, and other relevant bodies.
- Strong communication and stakeholder management skills, with the ability to influence across all levels.
- Comfortable working independently and taking initiative.
- Strategic thinker with operational discipline and highly collaborative.
- Strong leadership and people development skills.
- Resilient and adaptable in a dynamic environment.
Benefits
- Competitive salary package
- 25 days annual leave plus Bank Holidays
- Holiday allowance that increases with length of service, plus birthday leave
- Enhanced company pension offering (up to 20% salary sacrifice)
- Competitive sick pay
- Life assurance - 4x annual salary
- Critical Illness Insurance
- Private Medical Insurance with comprehensive cover for you and your family
- Personal Benefits Allowance to purchase Salary Sacrifice Benefits (Cycle to Work, PG Protect, Dental Insurance)
- Comprehensive healthcare and wellness programme
- Fresh daily fruit and snacks, plus bi-weekly office breakfasts
- Peer-to-peer recognition programme with monthly value awards
- Clear goals and performance development framework
Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, disability, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.