Operations Manager -Client Lifecycle Management (KYC, CDD and OM)
Bank of London is one of only six UK clearing banks with direct access to the country's payment systems. Built on modern, cloud-native technology, we provide businesses with secure, API-driven banking that's fast, compliant, and built for growth. Our role is simple: help ambitious businesses turn their plans into reality by removing barriers and simplifying complexity. If you want to work where technology meets banking, where security comes first, and where your work directly enables business ambition, you're in the right place.
Who we are looking for
As the Client Lifecycle Management Manager, you will play a crucial rolein designing, implementing, and managing robust financial crime systems and controls. Your efforts will ensure our bank remains resilient and customer-centric, delivering exceptional value to our clients while maintaining compliance with regulatory standards.
Key responsibilities
• Managing a growing team of Financial Crime analysts and associates to undertake the Client Due Diligence and ongoing assurance processes.
• Develop and maintain comprehensive KYC procedures, continuously identifying opportunities to streamline processes and improve operational efficiency
• Oversee and manage the end-to-end client onboarding journey, ensuring a seamless, compliant, and efficient process aligned with regulatory standards and internal policies
• Oversight of conducting continuous monitoring reviews of our clients to ensure compliance with regulatory obligations.
• Building out the Bank's assurance framework for Embedded Banking, ensuring the appropriate controls are in place to ensure compliance.
• Assessing and monitoring the integrity of our client's financial crime risk and controls framework.
• Working closely with the ‘Second Line’ and the bank's MLRO, raising internal SARs and supporting efforts to ensure the team are kept up-to-date with training and knowledge development
• Communicating regularly with clients to track the development and remediation of findings from assurance reviews.
• Supporting clients to stay compliant with emerging regulatory changes.
• Establishing a scalable, efficient, and consistent framework for ongoing reviews
• Planning and prioritising the review schedule and managing the necessary capacity to deliver it.
• Approval of First Line Financial Crime Assessments for submission to Senior Management
• Development of MI to support governance, audit and 2LOD.
• Act as an escalation point of contact for all queries regarding financial crime, dealing with and raising issues to senior management and 2LOD in a timely manner, including iSARs.
• Carry out any other operational tasks deemed necessary by management.
Key Requirements
• Extensive experience in managing ‘First Line’ Financial crime Operations teams and demonstrated experience in building team.
• In-depth knowledge of AML, CTF, and fraud regulations, as well as industry best practices for robust financial crime control implementation.
• Background in CDD and ongoing assurance of complex client types and structures, including MSBs, PSPs and Financial Institutions.
• Insight into Embedded Banking and an understanding of how to conduct appropriate assurance in both a Reliance and Non-Reliance model.
• Proven experience in the UK-regulated financial services sector, preferably within a fintech, challenger bank, or correspondent banking.
• Comprehension of the ‘3 lines of defence’ model and understanding of the role of ‘First Line’Financial Crime Operations
• Strong stakeholder management skills to effectively collaborate across the business and represent the Bank of London externally, articulating our financial crime requirements with clarity.
• Skilled in navigating challenging conversations and managing client expectations.
• A principled and growth mindset, capable of thoroughly analysing regulations and applying insights to align the client’s financial crime framework with our own.
• High proficiency in document drafting and communication.
Benefits
· Competitive salary package
· 25 days annual leave plus Bank Holidays
· Holiday allowance that increases with length of service
· Enhanced company pension offering (up to 20%salary sacrifice)
· Competitive sick pay
· Life Assurance - 4x annual salary
· Private Medical Insurance with comprehensive cover for you and your family
· 24/7 GP service and private prescription ordering
· Virtual physiotherapy for muscles, bones, and joint care
· Digital counselling and virtual mental health support
· 24/7 confidential Employee Assistance Programme
· Digital gym and guided meditation classes
· Discounted gym memberships
· Annual eye care test and contributions toward glasses
· Market-leading parental leave
· Neonatal support
· Partner support for antenatal appointments
· KIT days and structured support when returning to work
· Flexible working (subject to agreement)
· Fresh daily fruit and snacks
· Bi-weekly office breakfasts
· Peer-to-peer recognition programme with monthly value awards
· Clear goals and performance development framework
Diversity
Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, disability, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.