Operations Manager - Transaction Monitoring & Screening

Bank of London is one of only six UK clearing banks with direct access to the country's payment systems. Built on modern, cloud-native technology, we provide businesses with secure, API-driven banking that's fast, compliant, and built for growth. Our role is simple: help ambitious businesses turn their plans into reality by removing barriers and simplifying complexity. If you want to work where technology meets banking, where security comes first, and where your work directly enables business ambition, you're in the right place.

Who we are looking for

We are seeking a proactive and experienced Transaction Monitoring Manager to lead our 1LOD TMS Operations team. This senior role is critical in safeguarding the firm against financial crime by ensuring effective transaction monitoring, screening, and fraud detection, and timely escalation of suspicious activity.

You will lead a team of analysts, own the end-to-end calibration of transaction monitoring rules, and support the development of financial crime controls for new and existing products. The role also demands strong hands-on experience with ComplyAdvantage and LexisNexis tools.

You’ll bring strong communication skills, a collaborative mindset, and a proven ability to navigate complex problems. Success in this role will require resilience, an ability to prioritise, stakeholder management skills, and an appetite to be challenged. You’ll thrive in a dynamic environment where responsiveness, relationship management, and operational excellence are key.

Key Responsibilities

·           Lead the day-to-day management of the Transaction Monitoring and Screening (TMS) and Fraud detection framework in the First Line of Defence

·           Ensure effective investigation and resolution of TM alerts in a timely and risk-sensitive manner

·           Own and drive periodic rule calibration, tuning and optimisation of scenarios to reduce false positives and capture emerging risks

·           Monitor performance metrics (e.g., alert volumes, SLA adherence, quality of investigations)

·           Manage, coach and develop a team of TM analysts, ensuring ongoing training, quality assurance, and consistent standards

·           Act as a point of escalation for complex investigations and suspicious activity

·           Act as the business owner for TM platforms (e.g. ComplyAdvantage, LexisNexis Risk Solutions)

·           Liaise with tech, data and second-line teams to implement upgrades, new rules, or data feeds

·           Lead periodic system health checks and audits

·           Partner with Product, Risk, and Compliance teams to design and implement financial crime controls for new product launches

·           Provide guidance on how TM and fraud controls can be embedded into the customer journey from day one

·           Support financial crime risk assessments for new markets or geographies

·           Work closely with 2LOD to ensure alignment on policy, regulatory expectations, and escalation protocols

·           Contribute to periodic governance reports and MI for senior leadership

·           Participate in internal and external audits as the 1LOD lead for TM/Fraud

Key requirements

·           12+ years' experience in financial crime operations, with significant time spent in Transaction Monitoring and/or Fraud prevention

·           Deep knowledge of TM systems, logic, and typologies, ideally in a fast-moving environment

·           Experience with NBFIs, in particular EMIs

·           Demonstrated expertise using ComplyAdvantage and LexisNexis platforms

·           Prior experience owning TM rule calibration and scenario tuning

·           Experience designing or supporting financial crime controls in new product launches

·           Strong people management skills with a track record of leading high-performing teams

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Benefits

·           Competitive salary package

·           25 days annual leave plus Bank Holidays

·           Holiday allowance that increases with length of service

·           Enhanced company pension offering (up to 20%salary sacrifice)

·           Competitive sick pay

·           Life Assurance - 4x annual salary

·           Private Medical Insurance with comprehensive cover for you and your family

·           24/7 GP service and private prescription ordering

·           Virtual physiotherapy for muscles, bones, and joint care

·           Digital counselling and virtual mental health support

·           24/7 confidential Employee Assistance Programme

·           Digital gym and guided meditation classes

·           Discounted gym memberships

·           Annual eye care test and contributions toward glasses

·           Market-leading parental leave

·           Neonatal support

·           Partner support for antenatal appointments

·           KIT days and structured support when returning to work

·           Flexible working (subject to agreement)

·           Fresh daily fruit and snacks

·           Bi-weekly office breakfasts

·           Peer-to-peer recognition programme with monthly value awards

·           Clear goals and performance development framework

Diversity

Bank of London is an equal opportunity employer committed to inclusion, diversity and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, disability, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender, national origin, or military veteran status.

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