The Future of Finance: Insights from Money20/20 Europe
Money2020 this year brought together some of the brightest minds and biggest brands shaping the future of financial services, and we loved our time there. From cutting edge key notes through to ad hoc conversations had throughout the venue as we explored. Not to mention our drinks reception which only ended when the venue asked us to leave for closing time!
In this blog we’ve rounded up our key takeaways for you – the trends, ideas and topics that stood out most to us and will influence our roadmaps for serving our client’s ambition.
Stablecoins – A Strategic Imperative
Stablecoins have emerged as a core focus across the financial sector, with increasing urgency around strategic engagement.
Key Insights:
- Every financial institution needs a stablecoin strategy, not just for innovation but to stay competitive and mitigate future risks
AI – From Hype to Enterprise Adoption
AI’s shift from experimental to operational is well underway, with enterprise-grade implementation now a priority across financial services.
Key Insights:
- AI has evolved from prototypes and hackathons to scalable enterprise deployments, driven by major investment from technology leaders
- Success with AI demands clarity, discipline, and targeted implementation – starting with high-impact workflows
- Financial institutions must move beyond generative AI to agentic systems capable of autonomously completing complex tasks
AI in Onboarding, KYC & AML
Customer lifecycle processes are being redefined by AI, improving security, compliance, and user experience.
Key Insights:
- AI automation in onboarding and Know Your Business (KYB)/Know Your Customer (KYC) is now essential for delivering seamless digital journeys
- Enhanced efficiency, reduced risk, and improved user experience are key outcomes of AI-driven onboarding
- Adoption of AI in Anti-Money Laundering (AML) is gaining traction, enabling more accurate and cost-effective compliance
Cross-Border Payments – In Search of Speed & Savings
Reducing cost and increasing speed in cross-border transactions remains a high priority for financial innovators.
Key Insights:
- The industry is actively exploring ways to streamline cross-border payments using new technologies, including digital currencies and AI.
- Efficiency and cost-effectiveness are key drivers behind this push for innovation in global money movement.
Human Connection in a Digital World
Despite rapid technological advancement, the value of in-person interaction remains irreplaceable.
Key Insights:
- Personal relationships and face-to-face interactions still play a vital role in building trust and credibility in financial services.
- Human connection complements technology, anchoring digital transformation in authenticity and empathy.
Conclusion
From the strategic necessity of stablecoins to the enterprise adoption of advanced AI, the themes were unified by urgency and opportunity.
Financial services are no longer preparing for digital transformation – they are living it. But amidst all the tech talk, the enduring importance of human connection reminds us that progress isn’t just about innovation – it’s about how we use it to create better, more trustworthy experiences.
Our biggest take away is we are striving to deliver solutions that are future facing, adopting the latest tech and helping serve our clients ambition.