Fraud Manager

Bank of London is one of only six UK clearing banks with direct access to the country's payment systems. Built on modern, cloud-native technology, we provide businesses with secure, API-driven banking that's fast, compliant, and built for growth. Our role is simple: help ambitious businesses turn their plans into reality by removing barriers and simplifying complexity. If you want to work where technology meets banking, where security comes first, and where your work directly enables business ambition, you're in the right place.

We are seeking an experienced and proactive Fraud Manager to lead the bank’s fraud prevention, detection, and investigation capability. The role will take end-to-end ownership of the fraud management framework, balancing fraud risk mitigation with an outstanding client experience.In your role as Investigations Manager, you will lead the development and implementation of comprehensive fraud detection strategies and develop robust business procedures that balance fraud loss, risk factors, and customer experience.

You will act as the escalation point for fraud queries and investigations, ensuring prompt response and alignment to our Financial Crime Framework and regulatory standards.

Responsibilities:

  • Lead and manage daily fraud investigation and detection activities, ensuring effective and timely resolution of cases.
  • Oversight of the Fraud Monitoring processes, ensuring accounts and transactions are reviewed regularly to detect and respond to potential fraudulent activity.
  • Identify and analyse fraud trends, create actionable insight, reports, and KPIs to inform strategic decisions.
  • Act as the primary escalation point for all fraud-related queries and emerging risks, escalating to management as required.
  • Conduct periodic root cause analysis to identify systemic control gaps and implement corrective actions to prevent reoccurrence.
  • Develop and lead fraud prevention initiatives, implementing process and system improvements across the bank’s product lines.
  • Liaise closely with Risk, Compliance, and Legal to ensure activities align with the Financial Crime and Risk Framework, and that incidents are managed within regulatory expectations.
  • Maintain close collaboration with the Transaction Monitoring and CDD teams to ensure a unified approach to client and transaction risk management.
  • Oversee fraud MI reporting, ensuring high-quality data feeds into Board and ExCo reporting packs.
  • Highlight process weaknesses and design enhanced controls to mitigate identified fraud risks.
  • Ensure that all regulatory and contractual SLAs related to fraud management are consistently met or exceeded.
  • Support training and awareness programs to build fraud risk culture across the business.

Experience Required:

  • Experience with LexisNexis / ThreatMetrix solutions would be highly advantageous.
  • Experience working with RCMS system is essential.
  • Direct interactional experience with Pay.UK is essential.
  • Extensive experience in fraud prevention, investigation, and detection within a UK regulated financial institution, fintech, or payments firm.
  • Strong knowledge of fraud typologies, red flags, and investigation techniques across both retail and corporate payment environments.
  • Demonstrated success leading or uplifting fraud frameworks and implementing process and technology improvements.
  • Experience with internal and external stakeholder engagement, including liaison with law enforcement and regulatory bodies.
  • Understanding of AML, CTF, and fraud risk within a 3 Lines of Defence model, ideally within a Financial Crime Operations context.
  • Excellent analytical, communication, and stakeholder management skills with the ability to influence across business areas.
  • Competence in preparing MI and data-driven reporting to inform senior management decision-making.
  • A solutions-oriented mindset, capable of balancing regulatory obligations with commercial and operational needs.

Diversity

‍Bank of London is an equal opportunity employer committed to inclusion, diversity, and belonging. All qualified applicants are welcome and will receive consideration for employment without regard to race, colour, age, disability, religion or religious expression, sex, sexual orientation, gender or gender identity and expression, transgender status, national origin, or military veteran status.

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